Activation date passed, Broadband not activated but phone line working. customer service terrible. BT (British Telecom) Outage Is BT (British Telecom) having an outage right now? When I call my landline from my mobile or the internet telephone line, the handset rings twice (usually - sometimes it doesn't) and then stops ringing. Fibre-to-the-cabinet (FTTC) is the most common set-up for fibre broadband. These can include: Putting in a telephone extension lead or changing your wiring. Unhappy with Openreach work? Oh well. Use our troubleshooter if you’re experiencing slow speed after this time. If you have to use an extension lead, use a new, high quality cable with the shortest possible length. Simple changes around your home can sometimes affect the speed of your broadband connection. The problem doesn't seem to be with any of my equipment, as I've swapped the ADSL filters, tested both phones on the internet telephone line, and plugged both phones straight into the main socket. Have a problem with your product or service? We have no mobile signal here. This is the kind of fibre broadband you'll generally get from Openreach-based providers, including BT, Sky, TalkTalk, Plusnet, Vodafone, and EE. The installers said it would take an hour for the phone to start working. BT Consumer fibre services without the need for landline phone. Note: Apparently BT have now stopped providing the battery backup for FTTH installs, which means that in the event of a power cut your phone line will not work. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status. 0h08. If the problem can’t be fixed online you'll be able to arrange an engineer visit. The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. The phone previously worked when connected to the old modem/hub we had before fibre was installed. Tangled and coiled cables can also affect speeds. Last Updated 2 minutes ago: BT (British Telecom) offers broadband internet, home phone and television service. You have had too many unsuccessful attempts to login. If that doesn't work The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. This is how life was back then. Users who live in areas where fibre broadband isn’t available will have alternative means to speed up, with BT promising these customers access to 4G, 5G or full fibre broadband instead. Call your number from another phone. It has no special advantages over VOIP, indeed it is more expensive to use as the rates charged are the standard BT … If I pick the phone up, I can hear lots of static and a faint ringing tone. Broadband not working? Took a look online at my account and I find that an order (again dated today, and which I didn't ask for) has been made for BT Infinity. No caller number displays on the phone (it usually does). Virgin Media (www.virginmedia.com) is the only major, widely available provider in the UK which offers broadband that doesn't need a phone line.. Now I know what I need to ask for when I call them on Monday - just cancel the BT Infinity (which I never ordered) and get the softphone back. Since when did 'Please will you mend my phone' sound like 'Please will you disconnect my softphone and order BT Infinity. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line, I have now moved your post to the speed and connection board as it is more appropriate, just reading back on your first post yes broadband can still work with a faulty voice service though with a reduced speed also the softphone /broadband talk service would have been automatically canceled with an infinity order as the services are not compatible, unfortunately it may not be possible to get the softphone back i am afraid once they are ceased now they cannot be recovered there have been many forum posts on the subject even a simple recontract or replacement hub will now cease the service, Announcements, Guides & Community Updates. 22h14, on ), on You’ll also enjoy complete peace of mind, courtesy of our fixed price guarantee. Re: BT Infinity FTTP phone not working Your new master socket should have a switch to switch between your fibre phone line and your old copper line. Fix problems with your phone Before you start: Check Service Status for any planned outages or known problems where you live. 999 calls. We'll make sure any devices you had connected before still work. However, if your phone is a wireless DECT handset that requires a separate power supply, then in a power cut you wouldn’t have been able to use your phone anyway. 3. If you’re not sure who that is, check your bills (it’s possible you might get them from different companies, so make sure you contact the right one). Myself and my team cover the whole of the UK. Only BT Consumer offer FVA and then only on certain exchanges. BT as your provider, not having Fibre on our street and receiving 1.2 mbps as our download speed Bad service, bad provider 2020-12-14 22:43:08 @NormanHoleSays Also, Windows won't let me delete the BT devices I've connected to in the past, I tried to uninstall those devices in the Device Manager, didn't change anything. 23h11. I have no working phone line (and have not had for 10 days now), although the broadband works. A new line needs to be installed. Who ARE these people! Just got an email saying that my softphone's been disconnected (it was working this morning but now the phone light's gone out on the BT hub and the line's not working). You've come to the right place. BT Mobile operates as a MVNO using the EE network. 17h37, on No Sky boxes or anything like that. Monday, November 9, 2020 4:11 PM; 11 comments; The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone.Alas there are no big savings, in fact with BT the costs appear to be the same or … Aha! Fibre cables run from the exchange to the cabinet on your street, which then connects to your home via the old copper phone line. This to see the logic behind any of this, please wait 15 minutes and then restart Hub. 'S working - it was flaky a few hours ago, but my phone line not working since from... You tried switching this to see if there 's no dial tone and if I dial I just silence... The broadband and internet section for more information, you can connect phone... Have searched for a smaller home, but my bt fibre phone line not working line ( and have not had for 10 after... Always offer the best available speed on your BT Business phone line can sometimes the! 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